speed, self-reliance, and efficiency
Empower guests and staff alike to make the most of their time, by providing mobile tools, digital concierges, excellent communication and more.
Directly powered by protel PMS
protel VOYAGER is an award-winning app that offers hotels or hotel groups an easy way to publish their own branded app, directly powered by protel PMS.
Sophisticated reporting possibilities.
Actionable insights deployed to the staff.
Concise, custom dashboards
Our vision has always been to provide the technology ecosystem for the global hotel industry.
Empower hotel guests and staff alike
Make the most of their precious time by providing mobile tools, digital concierges, excellent guest-communication and more.
- View and edit of personal profile information
- Add preferences and special requests
- Store confirmation in Passbook© or as a general QR Code
- Check-in and use mobile keys for room access
- View invoice and check-out
- Order ancillary services such as room service
- Place requests for housekeeping or maintenance
- Access hotel information and special offers
- Enjoy any content prepared by the hotel
SUPERIOR GUEST COMMUNICATION
Offer guests an uncomplicated way to engage with the hotel brand throughout the complete journey from pre-stay through to reviews and back to discovery again.
Ensure staff are collaborating efficiently on daily tasks, whilst still fully available to deal instantly with one-off guest requests.
Extend the hotel brand right into the guest’s pocket, and offer incredible upsells
Coordinate Housekeeping and Maintenance departments and operations like never before.
Disrupt the concept of Front Office by taking check-in completely mobile
Combine existing hotel technologies to make daily operations smarter.
Publish like a professional
You can create and manage your own content pages with Voyager’s content management system and publish them directly to your guests’ mobile devices. Hotel information, news, special offers or menus: Integrate any content you want.
"We absolutely made the right decision when we invested in protel. They are unrivaled because they have provided us with the perfect tools to gain a competitive advantage. We see protel as a very close partner, almost like colleagues who work with us every day. This has been achieved because of protel’s continuous commitment, engagement, and dedication. We look forward to growing our business together."
IS Director, Grecotel S.A., Greece
“Installing protel was very straight forward, and the team at Ideosoft and at protel offered great support whilst everyone was learning how to use the system. The system is interactive, and the benefits were clear from the very start. Increased revenue from new international guests is the best result we could have hoped for. The whole experience from system to service is fantastic. We highly recommend protel.”
Federica Serena, General Manager
Hotel Les Terrasses d’Eze, France
"Since we started working with protel we have been delighted with both the service and the product. We regularly recommend protel software to other operators in our sector and to other hotels under the Best Western umbrella. Three or four other hotels have now adopted the software which is brilliantly easy to use and, being cloud-based, is accessible anywhere, anytime offering great flexibility."
Raj Patel, Hotel Owner
Best Western Olde Maritim, Australia
"Selecting protel was an informed decision. Working closely with our protel supplier, HIT, who really know how to make workflows as easy as possible, both for city and resort hotels, and create added value on the operational aspects of the software. The people from HIT have been dear colleagues of ours for so many years, so they have become our friends – and this has led to a great partnership"
Dimitros Hondros, Director of Revenue & Strategy
Zeus International Hotels & Resorts, Greece
“When we first met, it was clear that protel did not sell dreams but were clear about what could be achieved. We felt that our initial meeting could be the start of a great relationship – and that is exactly what we now have! protel provided excellent training, our staff felt confident about the product, and we are able to be much more efficient as a result!” protel have good technical knowledge as well as knowledge about the hotel market, and they know exactly what a hotel needs.”
Cédric Chataignier, Commercial Director
Hotel Le Faucingy, France
protel is completely different and packed with power!
API-Access delivers full customization
Digital Concierge and much more
Through the Voyager APIs, you can take guest engagement to the next level, welcoming the millennials via their communication method of choice – invite them to interact with you via their smart device before, during and after their stay.
With protel Voyager APIs, you decide the level of functionality that you want to offer your guests. Is it going to be your “mobile concierge” offering information about your hotel and the surrounding neighborhood, or do you also want to offer mobile check-in to your guests?