flexible & secure
central property management
Rates, reservations, profiles, and technology. Manage the branded portfolio’s assets centrally.
Built above the Enterprise Service BUS, CENTRAL is directly connected to all and any PMS within the hotel group. Designed to provide easy management of any number of hotels, protel CENTRAL controls the following operational areas:
Click for Centralized Property Configuration
Click for Centralized Profile Management
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Our vision has always been to provide the technology ecosystem for the global hotel industry.
Powered by protel.I/O - the Enterprise Service BUS
What makes protel CENTRAL exceptional is the capabilities it derives from residing on top of protel I/O. This makes it possible to enable central management of any PMS that is connected to the Service BUS.
This brings incredible flexibility for our customers, e.g. it permits the easy onboarding of hotels to the group without forcing them to switch PMS vendor within a certain timeframe. We demonstrate this capability by connecting both the cloud and on-premise protel property management systems to protel CENTRAL.
ON-BOARD HOTELS EASILY
Considering the geographical location of hotels in a single hotel group, our experience shows that a mix of cloud and on-premise PMS systems often is required. protel Central resolves this challenge by providing the necessary management tools for property management systems residing anywhere, on or above property.
An example of how protel Central manages configuration is shown below. The concept is easy:
The head office team determines the maximum range of standard codes that can be used by any of the hotels in the estate.
Codes are selected from the standard set and subscribed to the hotels that should use them with a one-click action.
In case a configuration change should be rolled out to the estate, codes may be unsubscribed to by hotels with a one-click action. When a code is unsubscribed from, the code will become inactive at PMS level, it will not affect any future or past records.
Hotels are assigned to what we call organizational units, which allows a hotel group to categorize hotels in flexible groups. This feature lays the foundation to efficiently assign configuration, user permissions and distribution of standard rates across a custom set of hotels.
protel Central also manages centralized profiles. It controls the exchange of profiles between all connected property management systems in a subscription model, which ensures that each hotel only has visibility of the profiles which are relevant for them.
A sophisticated match and link tool is used to automatically maintain the central profiles, its configuration is presented in a wizard form which allows different match settings based on the source system. By having different match rules based on the source system, the ability to keep the profile database clean is greatly improved.
- As an example: reservations coming via a GDS–CRS may never contain as much detail as those coming from the brand website, therefore there is much benefit to be had by forcing stricter match rules to profiles coming from the brand website source.
- In addition, data relevant to profiles that are contributed by other vendors will be exposed via protel I/O. For example, this could be guest review data posted on Expedia/TripAdvisor about the profile, assuming that the hotel group uses a review-management vendor connected to I/O.
"We absolutely made the right decision when we invested in protel. They are unrivaled because they have provided us with the perfect tools to gain a competitive advantage. We see protel as a very close partner, almost like colleagues who work with us every day. This has been achieved because of protel’s continuous commitment, engagement, and dedication. We look forward to growing our business together."
IS Director, Grecotel S.A., Greece
“Installing protel was very straight forward, and the team at Ideosoft and at protel offered great support whilst everyone was learning how to use the system. The system is interactive, and the benefits were clear from the very start. Increased revenue from new international guests is the best result we could have hoped for. The whole experience from system to service is fantastic. We highly recommend protel.”
Federica Serena, General Manager
Hotel Les Terrasses d’Eze, France
"Since we started working with protel we have been delighted with both the service and the product. We regularly recommend protel software to other operators in our sector and to other hotels under the Best Western umbrella. Three or four other hotels have now adopted the software which is brilliantly easy to use and, being cloud-based, is accessible anywhere, anytime offering great flexibility."
Raj Patel, Hotel Owner
Best Western Olde Maritim, Australia
"Selecting protel was an informed decision. Working closely with our protel supplier, HIT, who really know how to make workflows as easy as possible, both for city and resort hotels, and create added value on the operational aspects of the software. The people from HIT have been dear colleagues of ours for so many years, so they have become our friends – and this has led to a great partnership"
Dimitros Hondros, Director of Revenue & Strategy
Zeus International Hotels & Resorts, Greece
“When we first met, it was clear that protel did not sell dreams but were clear about what could be achieved. We felt that our initial meeting could be the start of a great relationship – and that is exactly what we now have! protel provided excellent training, our staff felt confident about the product, and we are able to be much more efficient as a result!” protel have good technical knowledge as well as knowledge about the hotel market, and they know exactly what a hotel needs.”
Cédric Chataignier, Commercial Director
Hotel Le Faucingy, France
protel is completely different and packed with power!
Take advantage of our pioneering expertise today!
Be a part of this hospitality technology disruption, enabling hotels everywhere to deliver real, tangible ROI, whilst automatically raising guest-satisfaction standards.
Live hotels on PMS
For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.
Take advantage of our pioneering expertise!