protel Air Front Desk

The Hotel Front Desk System keeps your front desk operations running efficiently. 

Designed to be user-friendly, the key features of the front desk system are simple for your employees to learn and use. 

We made sure you can access important screens without going through a long series of clicks and menus. Most importantly, the system keeps guest information safe and complies with most legal regulations concerning confidential documents, such as passports.

Learn more about the unique features of the Hotel Front Desk System. We think you’ll agree that your hotel’s day-to-day business will benefit from this smooth-operating system.

Booking and Reservations

When you are creating reservations for people, you need everything at your fingertips. The process should involve as few clicks as possible, and be fast and uncomplicated. 

Our front desk system gives quick access to the “New Reservation” button, which leads to a number of helpful functions. Need to book a room with a king-size bed and a room with two queen-size beds? Use the shopping cart function to book both types of room at the same time. Booking a group of rooms is also super simple.

Our front desk system keeps tabs on you, so you don’t have to remember all the little details. For instance, the snooze function will send you a reminder to finish working on incomplete reservations. Need to send a confirmation note to a guest who reserved a room? Click one button, and your confirmation letter will be sent right to their email.

 

front desk reservations

protel Air Booking and Reservations

Check-in

When guests check-in, they can be tired and irritated from factors outside of the hotel’s control. Help give them a speedy, warm welcome with a quick and easy check-in process. 

With our front desk system, you’ll have easy access to the check-in button, no matter what you’re working on at the time. All the information you need to know will be at your fingertips. 

A quick glance at the arrivals list will reveal the names you’re looking for (we’ve made the arrivals list especially easy to view). As you check-in guests, our efficient check-in wizard will prompt you to gather important details that you may have overlooked. 

Part of the check-in process includes authorizing and tokenizing the guest’s credit card. The front desk system ensures everything gets done quickly and correctly, so your guests can go to their rooms and relax.

check in front desk

protel Air Check-In

Check-out

Check-out processes should also be simple because guests are ready to get back on the road. The home screen of our front desk system features one check-out button. We believe in making things as uncomplicated as possible. 

Using the check-out function, you’ll easily be able to post charges, split invoices, or alter an invoice or recipient. All invoice templates are customizable, which means you’ll be able to make it say exactly what you need it to say. In fact, invoices are available in multiple languages. 

protel checkout

protel Air Check-Out

Room Type Plan

With this function, you can quickly see an overview of room availability. 

The color-coding allows you to glance at the screen and see how many rooms are currently occupied and where they are in the hotel. When you are reserving a block of rooms for a wedding party, you can pull up the Room Type Plan and easily see where the wedding party guests will fit together. 

Because everything is integrated into our front desk system, you’ll be able to make those group reservations directly from this screen. 

Don’t let group reservations intimidate your employees! This function allows you to process the group’s data together and schedule payment info accordingly.

 

protel air room type

Room Type Plan protel Air

Room Plan

The room plan function of our front desk system is a virtual overview of your hotel. Color-coding enables you to easily tell room types at a glance and you can make reservations for different types of rooms at one time. 

Not only can you get a good picture of the room layout, but you also see the room status. This is an incredibly valuable feature for front desk employees who are quickly looking for an available clean room on a specific floor with specific types of amenities. 

The filters included in the room plan function allow you to see room status on different days, and even different times. 

You can view more than one time period at a time. Use this function to drill down into the details of your rooms.

Need to extend a reservation? Maybe a guest wants to move to a different room? The switch can be accomplished with the simple drag and drop functionality. 

protel air room type

protel Air Room Type Plan

ID and Passport Scanner

Being able to provide contactless check-in and check-out services is important in this new age. The ID and Passport scanner that is available with the front desk system allows your employees to scan an ID while the guest is holding it up. 

No exchange of the ID is necessary. The scanner captures information accurately, so there will be no embarrassing mistakes to hash out later. 

You no longer need to worry about transcribing errors. The scanner software recognizes most ID cards, driver’s licenses, and passports. 

Also, we ensure that our system keeps sensitive information safe and secure. The contactless scanner allows the guest to remain in total control over their ID or passport, and we zip all information up with a secure SSL Certificate. 

Your guests will appreciate it just as much as your employees!

Find out more about protel ID and Passport scanner

digital signature - digital registration card

protel Air Digital Registration Card

Impressed? Learn More About Our Hotel Front Desk System.

We’re happy to help you get started. You can request a demo of the system to try it out for yourself. 

Playing around with a new system is the best way to understand how it can benefit your hotel. We also encourage you to read testimonials from some of our customers. 

Hotel owners and managers around the world are experiencing the flexibility and reliability of our front desk system. You have nothing to lose. 

Feel free to contact us with any questions concerning the different features of our hotel system.

 

Related: 

What is Hotel PMS?

5 Reasons Why Every Hotel Need a Hotel Management System

Cloud PMS vs On-Prem

Hotel Inventory Management System: How to Maximize Hotel’s ROI? 

5 Key Benefits of Self-Service Check-In/Out

FAQ

What is AI and How it Impacts Hotel Industry?

AI (Artificial Intelligence) can move from simple order-taking tasks to more complex and personalized functions such as meal recommendations and wine pairings, over time. 

What is the impact of AI in Hotel industry?

AI and emerging technologies can increase hotel revenues by over 10% and reduce costs by more than 15%.  The research estimates 73% of manual activities in the hospitality industry can be replaced with technical solutions. 

Why does every hotel need a Hospitality Management System?

Hospitality management system is a reliable set of solutions which can help hotel owners achieve more from their daily operations. Here is what you can expect after investing in a hospitality management solution.

What is Hotel PMS?

A property management system (PMS) is a set of software solutions that give hotel managers the ability to enhance their operating efficiency and deliver the best possible experiences for their guests.

protel

For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.

Take advantage of our pioneering expertise!

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protel NORTH AMERICAN HQ

100 Colony Square
1175 Peachtree St. NE
Atlanta, GA 30361
USA

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Europaplatz 8
44269 Dortmund
Germany

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