Cloud-Based Hotel PMS

protel’s cloud-based PMS helps hotels boost guest-experience. Less time on the keyboard equals more time for the guest. Simple! Seamless communication between departments? Check. Billing and invoicing functions to help keep track of every transaction? That, and much more!



Digital signature

Passport/ID scan

Identity Access Management

One-click install widgets

Key Cloud PMS Features and Functionalities

Data Security and Protection

  • Hosted on “Amazon Web Services” conforming with all regulations, standards, and best practices
  • All data is transferred via Hypertext Transfer Protocol Secure (HTTPS)
  • Fully compliant with The General Data Protection Regulations (GDPR)
  • Data integrity and confidentiality are top-of-mind
  • Tokenization – reducing the risk of data breaches and helping to foster trust with guests
  • Fully redundant – improved information protection by protecting against data breaches

Hotel Reservations

  • Easy interface and booking process
  • Effortless payment procedure 
  • Information organised logically 
  • Toggle between Checked in, No show, Mobile Check-In and loads of others with a single click 
  • Advanced search feature with voice to text

Front Desk  

  • Check guests in 
  • Lookup a profile
  • Make a reservation 
  • Change a guest’s room 
  • Check a guest out

Hotel Billing and Invoicing

  • One-click access to post charges, print invoices and make payments
  • Currency exchange and exchange-rate features 
  • Invoice generation and history 
  • Quick post function for guests, non-stay guests or passer by’s
  • Accounts receivable for incoming payments

Hotel Housekeeping

  • Dashboard with vital information
  • Drag-and-drop functionality 
  • Colour coded – for ease of reference 
  • Attendant sheets – to quickly draw up work rosters 
  • Lost and found

Hotel Reporting and Analytics

  • More than 60 different reports 
  • Fully customizable 
  • Speciality reporting for MICE
  • Easy to read and analyze

Hotel Maintenance

  • Comprehensive maintenance schedule
  • Prioritization tool
  • Actual vs estimated cost analysis 
  • Ticketing system 
  • Job time tracker

protel Integrations:

  • Revenue analytics
  • Customer relationship analytics
  • Business information integrations
  • Channel management systems 
  • PBX with analytics features 
  • Point of sale systems 
  • and over 1,000 other useful integrations

ID and Passport Scanner

  • Effortlessly scans multiple passports and ID’s 

  • Contactless technology for improved hygiene 

  • Eliminates transcribing errors 

  • Improved safety: The identity document never leaves the guest’s hands 

  • Eliminates the need for copies and storage

Digital Registration Cards

  • Fast and efficient check-ins 
    • Directly communicates guest data with your protel PMS
    • Just a few taps and a signature 
  • Reduces contact between staff and guests. No handing over of pens, paper and documents  
  • Safely and securely stores all necessary documents electronically 
  • Enables your hotel to be economically and environmentally responsible 
    • No pen’s and no paper means more trees and less plastic

protel Customer  Stories

“Since we started working with protel we have been delighted with both the service and the product.”







Raj Patel

Hotel Owner, Best Western Olde Maritim

“When directly comparing to the competition, the protel hotel system is definitely my absolute favorite!”
Timm Backhaus

General Manager, GHOTEL hotel & living

‘’protel PMS perfectly suits our needs and demands. protel guarantees smooth processes and solid reliability.’’


Heiko Fuhlendorf

Owner, Heikotel

“protel helped us to decrease the night audit from 4-5 hours to just 30 minutes.”
Alvida Surpia-Jones

General Manager, Coconut Hotel



What are the key features of Cloud-Based PMS?

The key features are reservations, front desk, maintenance, housekeeping, billing, reporting and analytics. Find out more about Cloud PMS.

What are the key benefits of moving from On-Prem to Cloud-Based PMS?

The key benefits are that there is less downtime for upgrades and maintenance. It is able to integrate with other hospitality technology products and it greatly reduces the costs for hardware and IT staff. It is also available across multiple devices. Find out more about Cloud PMS vs On-Prem.

Why should you choose protel as your PMS provider?

protel’s PMS provides a foundation upon which an endless technology stack can be added. 1000’s of integrations and endless possibilities. protel is the last PMS your hotel will ever need. 

Do you want to request a PMS demo?

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