The hotel industry has been one of the most affected sectors by the COVID-19 pandemic.  Unlike other businesses that can operate remotely, hotels highly depend on their guests' physical presence for revenue, which was hugely disrupted by the virus.  Thankfully, health...

Hospitality is one of the most satisfying and rewarding businesses today. If you run one, you would like to see it grow for not only the financial gains but for competitive edge too. Thanks to technology, you can keep your hotel profitable in many ways, with the first...

There's no denying it; the COVID-19 pandemic has significantly disrupted business, educational, and professional activities. As a result, many businesses and organizations have been forced to work remotely, while others have opted to close down until normalcy...

“As more and more artificial intelligence is entering into the world, more and more emotional intelligence must enter into leadership.” - Amit Ray, AI Scientist and Author. Have you ever heard about those geniuses who lock themselves up, isolated from the world, so...

“By using so-called marketing personas, hoteliers can be more strategic in catering to each specific audience, internalize the guest that they are trying to attract, and relate to them as human beings.” - The Crux Team  No matter what type of accommodation you provide...

Whether your hotel is highly successful or struggling to get by, if you aren't using revenue management techniques, you are leaving money on the table. Still, only a few hotel operators put a revenue management system into place. In this post, we'll tell you what...

Which is the Right Online Travel Agent for my Property? For most hotels, online travel agents (OTAs) have become the most important distribution channel. In many ways, they're a natural evolution of the traditional travel agency model, as platforms like Expedia and...

If you think you’ve had some crazy guests in your time just wait until you read these real-life encounters.  We all have those stories, the stories we tell our friends and families about crazy guests and their wonderful and wacky ways. We thought we would collect a...

At protel, 2020 started out with a blast - we were launching a brand new generation of protel Air, it was carefully planned out for a staged global release and full of amazingness that would make a real difference to “our” hotels. The introduction of the new tech...