Blog
9 Online Travel Agents That Can Help Increase Your Hotel’s Bookings
Which is the Right Online Travel Agent for my Property? For most hotels, online travel agents (OTAs) have become the most important distribution channel. In many ways, they're a natural evolution of the traditional travel agency model, as platforms like Expedia and...
Latest Funny Stories From Front Line Hotel Staff That Will Put a Smile on Your Face.
If you think you’ve had some crazy guests in your time just wait until you read these real-life encounters. We all have those stories, the stories we tell our friends and families about crazy guests and their wonderful and wacky ways. We thought we would collect a...
From the protel Executive Team – this is our 2020 story
At protel, 2020 started out with a blast - we were launching a brand new generation of protel Air, it was carefully planned out for a staged global release and full of amazingness that would make a real difference to “our” hotels. The introduction of the new tech...
Will Your Hotel Still Have a Food and Beverage Department after COVID-19?
How industry leaders are adapting to deal with plummeting F&B sales. Radical problems call for radical solutions. Let’s take a look into real-life examples of how people in the industry are solving some of the toughest COVID-19 problems. Then take a deep-dive into...
4 Simple Steps to Boost Your Hotel’s Room Service Sales
Using data to make decisions about food and beverage offerings and how to maximise revenue as a result. Room service has been a hallmark of hotel luxury for nearly a century. Over the years, it has evolved to play a key role in boosting guest satisfaction. And since...
Surviving Covid-19: Covid-19 Hotel Guide To Contactless Daily Operations
“When we reduced contact... we noted 98% fewer cases” - CDC The COVID-19 pandemic has changed the way that hotels operate. Understandably, guests want to reduce human contact as much as possible – and successful hotel operators need to focus on delivering just that....
What it Takes to be a Two-Time Olympic Gold Medal Winner. In IT.
Running the biggest hotel in the world is no small feat but what does it actually take? Blood, sweat and tears? Yawn… it takes a lot more than a few bodily fluids to win a gold medal at the Olympics these days. There are the psychological aspects, the endless...
10 Marketing Strategies to Push your Occupancy Through the Roof!
Industry proven and tested ways to market your property in a post-COVID-19 era Hotel occupancy today is one of the major topics of discussion, both in and out of the hospitality industry. The world is waiting to see if travel and hotel stays will return after the...
Why Creating an Effective Mission Statement is the Foundation for Customer Service Superiority
Find out why every hotel owner should care about customer service superiority.