About Us

25 Years of Developing Hotel Solutions

Over 14,000 Customers

Present in 93 Countries

Worldwide Leader in Hotel Technology Solutions

Company Profile

A global, multicultural, privately-owned company, founded in Dortmund, Germany. Still run every day by the two co-founders, Manfred Osthues and Ingo Dignas. protel hotelsoftware has been developing and selling technology and service solutions specifically for the hotel industry and related sectors for more than 25 years. The consistent focus on the demands of a single industry makes protel one of the most experienced and successful providers of hospitality technology. In fact, we are a worldwide leader in hotel technology solutions.

More than 14,000 hotels in 93 countries run a protel Property Management System. The protel hospitality platform is the best-in-class for hotels and hotel groups that want a sophisticated solution for their eco-system, with flexibility and world-class quality. It connects all types of hospitality technologies in one standard, accessible framework. This framework is backed, administered and developed by a world-leading hotel technology provider.

About the protel Team

protel family

The protel headquarter team consists of more than 250 team members, where more than 70 are developers and more than 100 are dedicated to our global support and deployment infrastructure. Our team values operate under the #protelfamily concept, where a good life/work balance is in focus. It has derived great initiatives such as summer holiday camps for employee’s children and adapting a dog-friendly office policy.

Global Network

protel operates with 50+ distributors around the globe, the vast majority in partnership for more than 15 years. Our strategy is to continue and expand this model for multiple reasons:

1) we have a firm belief that the hospitality industry requires pro-active support on a local level and in their own language

2) the velocity of change in geographical markets can only be responded too by having a local presence and know-how

3) the finer details of legal requirements can best be understood and swiftly applied by having teams with local translation and interpretation skills.

Global Experience

protel has 25 years of business to look back on. Much has changed over the years, but one thing has remained carved in stone – our commitment and passion for creating the best hotel software. 

1994

protel is founded

1994

A PMS with GUI is launched as “protel SPE”

1998

Banquet is added to SPE

1999

Sales & Marketing is added to SPE

2001

Web Booking Engine is released

2002

Multi Property management is released

2004

protel’s PMS manages the Olympic Village in Greece

2007

Expansion into Dubai

2008

protel’s PMS manages the Olympic Village in Beijing

2009

BookatOnce cloud-based PMS is launched

2010

iOS hotel management apps are released

2013

HTML cloud-based PMS is launched

2015

Investments are made into incub8 & Xn Hotel Systems

2017

The release of protel I/O integration hub

2018

Release vendor agnostic multi property
protel’s app store “Marketplace” is launched

2020

protel Air launches new UI/X

Integrated digital signature & ID scan is added to protel Air

COVID-19 relief pricing module introduced

The protel Team

Ingo Dignas

Ingo Dignas

Chief Executive Officer & Co-Founder

Manfred Osthues

Manfred Osthues

Chief Executive Officer & Co-Founder

Rob van der Heijden

Rob van der Heijden

Global Chief Security Officer

Ken Greeley

Ken Greeley

Vice President, Global Support

Linda Vallner

Linda Vallner

Vice President, Business Development

Wilfried Wagner

Wilfried Wagner

Vice President, Administration

Hanna Thoma

Hanna Thoma

Head of Human Resources

Silke Albers-Heise

Silke Albers-Heise

Legal and Compliance

Andrew Richardson

Andrew Richardson

Director, Product Management

Christoper McKenzie

Christoper McKenzie

Director, North America Sales

Friedemann Vorwerk

Friedemann Vorwerk

Director, Software Development

Jeremy Armes

Jeremy Armes

Director, Marketing

Khaled Abed

Khaled Abed

Director, Global Sales

Mirko Gudelj

Mirko Gudelj

Director, Business Technology

Wilco de Weerd

Wilco de Weerd

Director, Partnerships

protel

For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.

Take advantage of our pioneering expertise!

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protel NORTH AMERICAN HQ

100 Colony Square
1175 Peachtree St. NE
Atlanta, GA 30361
USA

protel GLOBAL HQ

Europaplatz 8
44269 Dortmund
Germany

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