25 Years of Developing Hotel Solutions
Over 14,000 Customers
Present in 93 Countries
Worldwide Leader in Hotel Technology Solutions
A global, multicultural, privately-owned company, founded in Dortmund, Germany. Still run every day by the two co-founders, Manfred Osthues and Ingo Dignas. protel hotelsoftware has been developing and selling technology and service solutions specifically for the hotel industry and related sectors for more than 25 years. The consistent focus on the demands of a single industry makes protel one of the most experienced and successful providers of hospitality technology. In fact, we are a worldwide leader in hotel technology solutions.
More than 14,000 hotels in 93 countries run a protel Property Management System. The protel hospitality platform is the best-in-class for hotels and hotel groups that want a sophisticated solution for their eco-system, with flexibility and world-class quality. It connects all types of hospitality technologies in one standard, accessible framework. This framework is backed, administered and developed by a world-leading hotel technology provider.
About the protel Team
The protel headquarter team consists of more than 250 team members, where more than 70 are developers and more than 100 are dedicated to our global support and deployment infrastructure. Our team values operate under the #protelfamily concept, where a good life/work balance is in focus. It has derived great initiatives such as summer holiday camps for employee’s children and adapting a dog-friendly office policy.
protel operates with 50+ distributors around the globe, the vast majority in partnership for more than 15 years. Our strategy is to continue and expand this model for multiple reasons:
1) we have a firm belief that the hospitality industry requires pro-active support on a local level and in their own language
2) the velocity of change in geographical markets can only be responded too by having a local presence and know-how
3) the finer details of legal requirements can best be understood and swiftly applied by having teams with local translation and interpretation skills.
protel is founded
A PMS with GUI is launched as “protel SPE”
Banquet is added to SPE
Sales & Marketing is added to SPE
Web Booking Engine is released
Multi Property management is released
protel’s PMS manages the Olympic Village in Greece
Expansion into Dubai
protel’s PMS manages the Olympic Village in Beijing
BookatOnce cloud-based PMS is launched
iOS hotel management apps are released
HTML cloud-based PMS is launched
Investments are made into incub8 & Xn Hotel Systems
The release of protel I/O integration hub
Release vendor agnostic multi property
protel’s app store “Marketplace” is launched
protel Air launches new UI/X
Integrated digital signature & ID scan is added to protel Air
COVID-19 relief pricing module introduced
The protel Team
Chief Executive Officer & Co-Founder
Chief Executive Officer & Co-Founder
Rob van der Heijden
Global Chief Security Officer
Vice President, Global Support
Vice President, Business Development
Vice President, Administration
Head of Human Resources
Legal and Compliance
Director, Product Management
Director, North America Sales
Director, Software Development
Director, Global Sales
Director, Business Technology
Wilco de Weerd
Linda joined protel in 2017 with the aim to further expand protel’s market reach and to safeguard the relation between software and business development, the key to innovation and true market leadership.
With more than 17 years of experience in hospitality technology, Linda is deeply involved in all aspects of the customer lifecycle.
Having served as Director of OPERA for Europe, Africa & Middle East at MICROS Inc for a number of years, she is intimately familiar with the technology requirements of the largest global hotel groups
After having studied computer science at the University of Dortmund, Ingo Dignas co-founded protel together with Manfred Osthues in 1994.
Ingo is the leading force in the development of protel’s architecture and products, and under his technical direction, the company has grown to provide products and services to more than 14,000 hotels worldwide, also becoming recognized as one of the most innovative technology companies in the hospitality industry.
After completing his degree in Administrative Hotel & Hospitality Management at Tegernsee College of Hotel Management, Manfred served in multiple leadership roles at Fidelio and Siemens Nixdorf.
In 1994 he went on to co-found protel together with Ingo Dignas. Manfred is the leading force in the development of protel’s sales and expansion model through partnerships, and under his strategic direction the company has grown to provide products and services to more than 14,000 hotels worldwide, also becoming recognized as one of the most innovative technology companies in the hospitality industr
Ken joined protel in 2017, taking over responsibility for protel’s international support network.
His clear focus is on ensuring that sustainable systems are developed and introduced, that will enable continued rapid growth, while at the same time constantly aiming to improve the quality and range of services which we deliver and that our customers and the hospitality world expect.
With nearly two decades of experience in hospitality technology, Ken has gained vast experience in running a high-volume, multi-product and multilingual technical support environment.
Friedemann joined protel in 2018, taking on the challenge of consolidating all types of integration technology and bring forward the single integration method that enables the protel Service Marketplace.
Friedemann oversees the execution of integration certifications and creates the technical strategy for our development teams. With over twenty years of experience in hospitality technology, Friedmann spent eighteen years at MICROS Systems, where he gained the intrinsic knowledge on interface development.