TESTIMONIAL »

The best software solutions are those which have the best support.”

Client

Hotel Ola, Croatia

With the ”Ola Wellbeing Experience”, the boutique hotel located on the Croatian coast combines traditional wellness treatments with modern spa services. The four-star hotel with 50 rooms has been a protel customer since 2017.

protel Partner: MC sistemi, Croatia

 

protel Core Product: protel SPE

The best software solutions are those which have the best support. With protel SPE, we are supported directly in Serbo-Croatian by MC sistemi. The Support Team is always available and they have quick and easy-to-understand solutions to our questions. The cooperation is absolutely amazing!

Nenad Matijas

Front Office Manager, Hotel Ola, Croatia

Challenge

Thanks to his experience with other hotel management systems, Front Office Manager, Nenad Matijas was very sure about what a good PMS needed to have: a smooth interface, easy to access menus, ongoing development, quick assistance with user questions, and above all: competent support that reliably assists him and his employees with their day-to-day work.

While the guests enjoy luxurious wellness treatments, the employees’ daily work with the PMS should not result in stress.

Solution

Since 2017, Hotel Ola has been using the protel Single Property Edition. protel SPE is a reliable product created by an experienced provider who continuously develops and improves its products.

The software convinced, above all, with its comprehensive range of functions. The broad selection of interfaces and the excellent connectivity to third-party providers was also a compelling argument. protel also scored with the fact that local support is available almost anywhere thanks to their extensive international partner network.

With Croatian protel dealer MC sistemi, Hotel Ola has found a reliable partner who is speaking the same language.

Business Impact

Thanks to its wide range of functions and easy handling, protel SPE has quickly become a valuable tool for executing daily work. From pricing strategies and reports to the protel Daily Rates feature – clear and detailed data ensure fast processes in day-to-day business, which results in satisfied guests and relaxed staff.

All dialogs can be navigated to quickly, which makes the daily use of the software not only easy but also more target-oriented and less susceptible to errors. And if a question does arise, the support team of MC sistemi can be reached any time – and in their native language. 

The Support Team is always available and they have quick and easy-to-understand solutions to our questions.

The cooperation is absolutely amazing!

Nenad Matijas

Nenad Matijas

Front Office Manager

Hotel Ola, Croatia

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