Grecotel Chain, Greece

Increasing revenue, enhancing customer loyalty and gaining a competitive advantage using protel’s Multiple Property Edition.

Client

Grecotel Chain, Greece

The name of Grecotel is synonymous with quality hotels, personalized service, traditional Greek hospitality and concern for the environment and culture of Greece. Almost four decades since its formation in 1981, Grecotel S.A. is the largest hotel chain in Greece with 32 resort hotels and a total bed capacity of over 12,000 beds. Grecotel Resort hotels (4*and 5*)  are located in Crete, Corfu, Chalkidiki, West Peloponnese, Rhodes, Mykonos, Kos, Athenian Riviera, Athens, Larissa, and Alexandroupolis.

 

protel Partner: HIT Greece

 

protel Core Product: protel MPE (Multiple Property Edition)

“We absolutely made the right decision when we invested in protel MPE.”

Panagiotis Mantzouneas

IS Director, Grecotel S.A.

Challenges

The Grecotel Chain were not satisfied with the existing and dated DOS-based Property Management System. As technology has evolved and online booking systems have become an essential route to market, the firm was looking for a ‘state of the art solution’ which was robust, effective and future-proof. The business was keen to invest in solutions which would offer continuous improvements to keep up to date and continually enhance their customer’s journey.

Being the biggest hotel chain in Greece, the firm was looking for a system which was intuitive, user-friendly and which would work across all 30 properties in the group. Any replacements for the current static system had to operate as a single solution for managing each property. The initial offer had to convince not just the hotel management teams but also needed to fit with the longer term strategies for Grecoctel’s founders and owners.

Solution

protel MPE met all the requirements that were stipulated during initial conversations and was the perfect choice for a chain of hotels. The package that was offered included data migration from the old system, which protel MPE is more than capable of delivering, and extensive training across all 30 hotels. protel’s state of the art technology, open architecture and user-friendly software allows clients to work efficiently. This efficiency enhances customer service, delighting guests and turning them into loyal brand ambassadors for Grecotel.

Business Impact

The system was easy to learn so was quickly embedded into the business, and all the employees really value the system. The ability to link into protel using mobile apps is really useful and saves expensive man-hours. Apart from the core PMS software Grecotel are successfully using many of the additional modules such as mobile apps and other interfaces. This enables the chain to improve workflows, save man-hours, significantly increase revenue and boost core business to the next level.

Excellent reporting features ensure that senior teams and decision makers are fully informed about each hotel, and protel works with BI from Serenissima providing the ability to drill down into finite detail round individual reservations and revenues. External connectivity has enhanced operations in the hotels and improved the number and value of bookings. Bookings and, even more importantly, repeat customers have increased as a result of the protel CloudCenter which sends out information and communications to guests (which has also reduced paper-based processes in line with the chain’s concern for the environment).

“We absolutely made the right decision when we invested in protel MPE. They are unrivaled because they have provided us with the perfect tools to gain a competitive advantage. We see protel as a very close partner, almost like colleagues who work with us every day. This has been achieved because of protel’s continuous commitment, engagement, and dedication. We look forward to growing our business together.”

Panagiotis Mantzouneas

Panagiotis Mantzouneas

IS Director

Grecotel S.A., Greece

Over 14,000 hotels prefer protel

PROTEL HAS ALWAYS BEEN
DESIGNED BY EXPERTS

protel has 25 years of business to look back on. Much has changed over the years, but one thing has remained carved in stone – our commitment and passion for creating the best hotel software.

We develop hotel software that is fun to use and can be enhanced and combined with various toolsets - the perfect solution for hotels of all sizes.

Meeting our client’s expectations and demands from all over the world is our directive when creating solutions for everyday use at the hotel.

  • Hotel Operations Experience
  • PRINCE2 Project Managers
  • ITIL Process Management
  • Global deployment experience
  • Multi-Lingual
  • A good sense of humor

READY TO PROFIT FROM OUR PIONEERING SPIRIT?

Add your contact details below, and we'll get right back in touch.

I have read and agree with the protel data protection policy

12 + 13 =

protel

For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.

Take advantage of our pioneering expertise!

PCI-DSS official seal
protel NORTH AMERICAN HQ

100 Colony Square
1175 Peachtree St. NE
Atlanta, GA 30361
USA

protel GLOBAL HQ

Europaplatz 8
44269 Dortmund
Germany

Su Golam

Marketing Assistant at protel hotelsoftware GmbH

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You can unsubscribe at any time using the link in the email footer.

Privacy Agreement

Great! Check your mail in 2 mins...

Newsletter abonnieren

Tragen Sie sich in unsere Mailingliste ein, um die neuesten Nachrichten und Updates von unserem Team zu erhalten.

Sie können den Newsletter jederzeit über den Link in der Fußzeile wieder abbestellen.

Datenschutzvereinbarung

Great! Check your mail in 2 mins...