CASE STUDY »

”protel SPE is a comprehensive hotel management solution that reliably supports all areas of hotel work,
irrespective of the scale of operations.”

Client

BEST WESTERN Silva Hotel

With 42 double rooms, 3 junior suites, and 4 apartments, Best Western Silva Hotel offers its guests the services according to a 4-star hotel. Featuring a 2 salon restaurant with a total of 460 seats it creates an unforgettable ambience ensuring the success of any event.

protel Partner: Bit Soft

 

protel Core Product: protel SPE

“When it comes to the Bit Soft team, I can truly say that they deliver what they offer and more! protel really has proven to be a tool which can serve the most demanding requests of a hotel, but let’s not forget that only with a specialized and dedicated partner you can explore and enjoy its full potential.”

Alexandru Negrut

Front Office Manager, Best Western Silva Hotel Sibiu, Romania

Challenges

BEST WESTERN Silva Hotel faced the challenge of finding and choosing a proper hotel management system that could be perfectly adapted to the size and the specifications of the hotel, and that at the same time ensured the connection of a dual interface with the Best Western center from Greece, following the regulation in force for obtaining the approvals and operating licenses.

Another essential requirement: the new solution had to come with a dedicated support team to which Silva hotel could develop a long-term partnership and which would quickly answer all of their requests.

Solution

protel SPE is a comprehensive hotel management solution that reliably supports all areas of hotel work, irrespective of the scale of operations. It is highly customizable in almost every feature of the software. It delivers solid performance for Sales, Reservation and Front Office departments.

The process of implementing the protel program was performed in two steps. The first step ensured the necessary logistics on site – installing a server to establish connectivity of a dual interface with the Best Western center in Greece, and the second step covered the actual implementation through specialized trainings provided directly at the hotel.

Business Impact

Due to the custom-made package, the entire hotel personnel received a training personalized for each of their needs with practical exercises both on the live protel platform and in the test environment. Because the software has a lot of data points and all the hotel team members can use this efficiently, the software brings great value to Silva Hotel as a business. Alexandru Negrut explains: “protel SPE allows us to perform efficient cost saving operations — it also allows us to increase our  annual sales.”

“protel SPE allows us to perform efficient cost-saving operations – it also allows us to increase our annual sales.”

Alexandru Negrut

Alexandru Negrut

Front Office Manager

Best Western Silva Hotel Sibiu, Romania

Over 14,000 hotels prefer protel

PROTEL HAS ALWAYS BEEN
DESIGNED BY EXPERTS

protel has 25 years of business to look back on. Much has changed over the years, but one thing has remained carved in stone – our commitment and passion for creating the best hotel software.

We develop hotel software that is fun to use and can be enhanced and combined with various toolsets - the perfect solution for hotels of all sizes.

Meeting our client’s expectations and demands from all over the world is our directive when creating solutions for everyday use at the hotel.

  • Hotel Operations Experience
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  • Global deployment experience
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