Friendly support and innovative tools from protel deliver impressive increases in revenue.


Best Western Olde Maritim

From the moment you arrive at Best Western Olde Maritime, you will be captivated by the charm of this historic seaside Motel. Located in the heart of the city and directly adjacent to the iconic Flagstaff Hill, Olde Maritime Warrnambool is a lively, inviting place to stay for travelers exploring Victoria’s magnificent Great Ocean Road.


protel Partner: Xnprotel


protel Core Product: protel AIR (100% Cloud-based PMS)

“Since we started working with protel we have been delighted with both the service and the product.”

Raj Patel

Hotel Owner, Best Western Olde Maritim


There was an expectation, being a Best Western hotel, that protel would be the software of choice. The solution had to offer complete flexibility and be able to improve upon the existing property management software that the hotel was operating. Although the existing software worked well, there were a few issues, particularly double-booking and integration with external booking systems which were not as effective as they could have been, so improvements in this area were essential.

Initially, the senior management team were wary of changing from the existing system which performed all the functions they expected with reasonable efficiency. There were also concerns about the installation and training required to embed protel AIR.


protel AIR was selected as the best fit product to meet the hotel’s requirements. This cloud-based system offers complete flexibility when it comes to managing bookings, changing rates and synchronizing with external booking websites. protel also connects seamlessly to the Best Western reservation system making it the ideal choice for Best Western branded hotels.

Business Impact

In their own words, everyone in the business ‘loves’ protel Air. Training was delivered quickly and efficiently, and the hotel management team were really pleased with the support that we provided to make this happen. Revenues have increased because protel AIR provides a much more effective toolset for managing rate set-ups, enhancing revenue and yield management and simplifying the reservation process, improving average daily rates. Customer service is also much improved with far fewer double-bookings and smoother booking processes.

“Since we started working with protel we have been delighted with both the service and the product. We regularly recommend protel software to other operators in our sector and to other hotels under the Best Western umbrella. Three or four other hotels have now adopted the software which is brilliantly easy to use and, being cloud-based, is accessible anywhere, anytime offering great flexibility.”

Raj Patel

Raj Patel

Hotel Owner

Best Western Olde Maritim, Australia


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