Hotel Le Faucigny – SAS Mont-Blanc Collection

Using protel has delivered real change in this small boutique hotel and has provided the foundations for a long-term relationship.

Client

Hotel Le Faucigny – SAS Mont-Blanc Collection

With 26 Three-star rooms at the foot of Mont Blanc, Le Faucigny is a charming small hotel tucked away in the center of Chamonix. Whether you’re with family or friends or enjoying a romantic getaway, the hotel provides the ideal setting for a pleasant stay in the legendary Mont-Blanc valley.

 

Supported by: Ideosoft

 

Core protel product: protel Air (cloud-based)

“When we first met Ideosoft it was clear that protel did not sell dreams, but were clear about what could be achieved.

Cédric Chataignier

Commercial Director, Hotel Le Faucigny

Challenges

With their previous property management system the hotel operators, who also have an aparthotel and a chalet offer, talked of very bad experiences with poor levels of support, poor functionality and a system which required different solutions for each type of business. A solution was required which would work across the three businesses, ensuring the business was more professional and could access greater functionality from their property management system.

The team at Le Faucigny had already tried 5 other property management systems and were trying to find a firm that would offer an effective software solution combined with great support and a willingness to develop a collaborative relationship.

Solution

protel Air offers the ability to check in, serve and check out guests easily and professionally, offering connectivity to booking agents and working across flexible accommodation offers. It was the ideal product for Hotel Le Faucigny. The solution included a commitment to delivering detailed training, with the protel installation expert staying at the hotel until all the team were happy operating the software. The switch from the old to the new system was included as part of the set-up package.

Business Impact

Staff really valued the training they were given with excellent feedback from everyone who works with protel Air. Because protel makes it easy for hoteliers to change rates, make decisions and integrate with external systems, the senior team has noticed time and cost savings, which translates into much-improved efficiencies across the business.

“When we first met Ideosoft it was clear that protel did not sell dreams, but were clear about what could be achieved. We felt that our initial meeting could be the start of a great relationship – and that is exactly what we now have! protel provided excellent training, our staff felt confident about the product, and we are able to be much more efficient as a result!” protel have good technical knowledge as well as knowledge about the hotel market, and they know exactly what a hotel needs.”

Cédric Chataignier

Cédric Chataignier

Commercial Director

Hotel Le Faucingy, France

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