Heikotels have found their niche in the market. For over twenty years, the small German chain, consisting of four middle-class hotels in Hamburg, has been successfully asserting itself against the large global players. Their key to success: Commitment and personal support at eye level. These are values that hotelier Heiko Fuhlendorf also appreciates about protel.

 

Customer:

Heikotels 

22 years of success: Heikotels with their middle-class hotels defy the industry’s global players.
In addition to the four three-star SUPERIOR hotels in Hamburg, Heikotels has also been serving the concept of “temporary living” with its City Apartments (since 2014) and as co-owners of “appartello – smarttime living Hamburg” (since 2016).

Distribution Partner: 42 GmbH

protel core product: protel MPE (Multi Property Edition)

We have found our niche in the hotel market, and with the introduction of protel MPE in 2005, we have found the PMS that continues to perfectly suit our needs and demands to this day. protel guarantees smooth processes and solid reliability. This benefits our employees and is ultimately noticed by our guests, too.

Heiko Fuhlendorf

Owner, Heikotels

Challenge

With a new property every five years, it was clear early on that Heikotels needed a future-proof multi-hotel management system. Requirements: The software needed to be absolutely stable and reliable to ensure smooth processes from reservation and check-in through to checkout and invoicing. Its functional scope needed to map all work processes both in the individual hotel, as well as in all of the other hotels. It needed to reduce the workload of the employees by achieving the highest possible degree of automation, e.g., by connecting kiosk solutions for self-check-in.

Solution

In 2005, switching from the DOS version of Fidelio to the Windows-based protel Multi Hotel Edition was obvious. The installation, including the data transfer from the previous system, went smoothly and laid the foundation for the partnership and trust that Heikotels owner Heiko Fuhlendorf still maintains to this day with Hendrik Krengel, Director protel Support at protel distributor 42 GmbH in Hannover. Since the day of “going live”, the system has been continuously adapted to technical developments, most recently, for instance, through the introduction of the protel Housekeeping app, which quickly became really popular with the employees.

Business Impact

Heikotels find protel MPE to be a highly reliable hotel software with one downtime of only a few minutes during the past 15 years. Contact to the support team at 42 GmbH is usually only necessary if new interfaces or other system extensions have to be installed. Support requests in the classic sense almost never occur. If they do, they are resolved quickly and efficiently. This results in smooth processes, increased efficiency, relief through automation – and employees who are able to take the time to personally and individually attend to their guests.

Here’s what Heikotels’ Heiko Fuhlendorf says about protel

“We have found our niche in the hotel market, and with the introduction of protel MPE in 2005, we have found the PMS that continues to perfectly suit our needs and demands to this day. protel guarantees smooth processes and solid reliability. This benefits our employees and is ultimately noticed by our guests, too.”

Heiko Fuhlendorf

Heiko Fuhlendorf

Owner

Heikotels

Over 14,000 hotels prefer protel

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