At protel Global Support, we strive to be the absolute best in everything that we do. Simply, we aim to be Number 1 in worldwide hospitality support.
Industry expertise, product knowledge, technical excellence combined with a listening ear – we are the face of protel for our customers and our customers’ best advocates here at protel. Let us know how we can improve!

AVG. Monthly calls

Seconds - AVG answer speed


Uptime & Server Reliability

Team COffees per day

Customer Support Portal

Instant, online overview

You can create, update and manage your support tickets via our easy-to-use customer support portal.

Further details about how to access and use the portal can be found in the Support User’s Guide, the download is opposite.


Support User's Guide

Download the PDF

Here’s further information about all of our support offerings and how you can make the best use of protel support. 

Telephone Support

We are here to listen

Customers may also contact our global support center by phone:

Germany:   +49 231 915 93 555   (Local Number)
Austria:   +43 1 3619 8770  (Local Number)
USA:  +1 888 511 7879  (US Toll Free)

Note that international telephone charges may apply when calling these numbers from outside these territories.

Email Support

Help, in your Inbox

You may also open a new support ticket or send a support query via email.  If you know the specialist support team that you would like to contact, you can also email them directly by clicking the relevant tab from the table below.

Occasionally, you may be required to download support tools. They can be found under the “Toolbox” section below.

Over 14,000 hotels prefer protel

Choose the support department you would like to contact

Contact us for any general support issues by sending an email or creating a ticket.

Email General Support

or Open a Ticket

Contact the OnPrem SPE/MPE Team by clicking here to send an email.

Email OnPrem SPE/MPE

or  Open a Ticket

Contact the protel AIR Team by clicking here to send an email.

Email protel AIR

or  Open a Ticket

Contact the Distribution/IDS Team by clicking here to send an email.

Email Distribution IDS 

or  Open a Ticket

Contact the Integrations Team by clicking here to send an email.

Email  Integrations

or  Open a Ticket

Contact the Web Booking Engine (WBE) Team by clicking here to send an email.

Email  WBE

or  Open a Ticket

Contact the Projects Team by clicking here to send an email.

Email  Team Projects

or  Open a Ticket


If requested by protel Staff, please download support tools from here 

For secure, remote assistance.

Download Team Viewer

Helping you get the most out of protel!


protel has 25 years of business to look back on. Much has changed over the years, but one thing has remained carved in stone – our commitment and passion for creating the best hotel software.

We develop hotel software that is fun to use and can be enhanced and combined with various toolsets - the perfect solution for hotels of all sizes.

Meeting our client’s expectations and demands from all over the world is our directive when creating solutions for everyday use at the hotel.

  • Hotel Operations Experience
  • PRINCE2 Project Managers
  • ITIL Process Management
  • Global deployment experience
  • Multi-Lingual
  • A good sense of humor


For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.

Take advantage of our pioneering expertise!

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1175 Peachtree St. NE
Atlanta, GA 30361

protel GLOBAL HQ

Europaplatz 8
44269 Dortmund

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