GLOBAL CUSTOMER SUPPORT
Customer Support Portal
Instant, online overview
You can create, update and manage your support tickets via our easy-to-use customer support portal.
Support User's Guide
Download the PDF
Here’s further information about all of our support offerings and how you can make the best use of protel support.
We are here to listen
Customers may also contact our global support center by phone:
Germany: +49 231 915 93 555 (Local Number)
Austria: +43 1 3619 8770 (Local Number)
USA: +1 888 511 7879 (US Toll Free)
Note that international telephone charges may apply when calling these numbers from outside these territories.
Help, in your Inbox
You may also open a new support ticket or send a support query via email. If you know the specialist support team that you would like to contact, you can also email them directly by clicking the relevant tab from the table below.
Occasionally, you may be required to download support tools. They can be found under the “Toolbox” section below.
Choose the support department you would like to contact
Email a general support question – or press “x” to cancel
Email an OnPrem SPE/MPE question – or press “x” to cancel
Email a protel AIR question – or press “x” to cancel
Email a Distribution/IDS question – or press “x” to cancel
Email an Integration question – or press “x” to cancel
Email a Web Booking Engine (WBE) question – or press “x” to cancel
Email a Team Projects question – or press “x” to cancel
For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.
Take advantage of our pioneering expertise!