TELL US HOW WE CAN HELP YOU TODAY
AVG. Monthly calls
Seconds - AVG answer speed
Uptime & Server Reliability
Team COffees per day
Customer Support Portal
Instant, online overview
You can create, update and manage your support tickets via our easy-to-use customer support portal.
Further details about how to access and use the portal can be found in the Support User’s Guide, the download is opposite.
Support User's Guide
Download the PDF
Here’s further information about all of our support offerings and how you can make the best use of protel support.
We are here to listen
Customers may also contact our global support center by phone:
Germany: +49 231 915 93 555 (Local Number)
Austria: +43 1 3619 8770 (Local Number)
USA: +1 888 511 7879 (US Toll Free)
Note that international telephone charges may apply when calling these numbers from outside these territories.
Help, in your Inbox
You may also open a new support ticket or send a support query via email. If you know the specialist support team that you would like to contact, you can also email them directly by clicking the relevant tab from the table below.
Occasionally, you may be required to download support tools. They can be found under the “Toolbox” section below.
Choose the support department you would like to contact
Helping you get the most out of protel!
Email a general support question – or press “x” to cancel
Email an OnPrem SPE/MPE question – or press “x” to cancel
Email a protel AIR question – or press “x” to cancel
Email a Distribution/IDS question – or press “x” to cancel
Email an Integration question – or press “x” to cancel
Email a Web Booking Engine (WBE) question – or press “x” to cancel
Email a Team Projects question – or press “x” to cancel
PROTEL HAS ALWAYS BEEN
DESIGNED BY EXPERTS
protel has 25 years of business to look back on. Much has changed over the years, but one thing has remained carved in stone – our commitment and passion for creating the best hotel software.
We develop hotel software that is fun to use and can be enhanced and combined with various toolsets - the perfect solution for hotels of all sizes.
Meeting our client’s expectations and demands from all over the world is our directive when creating solutions for everyday use at the hotel.
- Hotel Operations Experience
- PRINCE2 Project Managers
- ITIL Process Management
- Global deployment experience
- A good sense of humor
For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.
Take advantage of our pioneering expertise!