On-Premise Hotel PMS

protel’s On-Premise Hotel PMS (Property Management System) has been designed so that it can assist the hotel with improving the overall guest experience. Staff and management spend less time inputting data due to protel’s simple-to-use interface and therefore have more time to focus on ensuring their guests are taken care of.

Key On-Premise Hotel PMS Features and Functionalities

Billing and Invoicing

  • One-click access to post charges, print invoices and make payments
  • Currency exchange and exchange-rate features 
  • Invoice generation and history 
  • Quick post function for guests, non-stay guests or passer bys
  • Accounts receivable for incoming payments

Sales and Marketing Module

  • Sales activity manager
  • Master – Account – Contact Structure
  • Sales revenue (revenue produced – negotiated revenue/room nights)
  • Sales data (marketing codes, segments, sales branches, potential, contract types, function, source, region)


  • Comprehensive maintenance schedule
  • Actual vs estimated cost analysis 
  • Ticketing system 
  • Job time tracker

Front Desk

  • Check guests in and out 
  • Lookup a profile
  • Make a reservation 
  • Change a guest’s room 

Reporting and Analytics

  • More than 12 thousand different reports 
  • protel can fully customize reports according to your needs
  • Speciality reporting for MICE
  • Easy to read and analyze
  • Easy to export to Excel


  • Easy interface and booking process
  • Effortless payment procedure 
  • Information organised logically 
  • Toggle between checked in, no show, mobile check-In and loads of others with a single click


  • Dashboard with vital information
  • Point system to split the housekeeping report into different sections 
  • Lost and found

Banqueting Module

  • Efficiently manage all types of events, large or small
  • Easily organize rooms and equipment
  • Reserve rooms simultaneously
  • Streamline cross-departmental collaboration
  • Book accommodation and banquet services collectively
  • Create and integrate illustrative room-plans with the greatest of ease

Additional Features

  • Voucher sales module
  • Complex rate structure
  • Commission handling
  • Profile match & merge
  • Mailing expert (to create mailing lists according to specific profile criteria)

protel Marketplace

  • Revenue analytics
  • Customer relationship analytics
  • Business information integrations
  • Channel management systems 
  • PBX with analytics features 
  • Point of sale systems 
  • and over 1,000 other useful integrations

protel Customer  Stories

“Since we started working with protel we have been delighted with both the service and the product.”







Raj Patel

Hotel Owner, Best Western Olde Maritim

“When directly comparing to the competition, the protel hotel system is definitely my absolute favorite!”
Timm Backhaus

General Manager, GHOTEL hotel & living

‘’protel PMS perfectly suits our needs and demands. protel guarantees smooth processes and solid reliability.’’


Heiko Fuhlendorf

Owner, Heikotel

“protel helped us to decrease the night audit from 4-5 hours to just 30 minutes.”
Alvida Surpia-Jones

General Manager, Coconut Hotel


What is an API and How Do They Work in the Hotel Industry?

What is an API and How Do They Work in the Hotel Industry?

(This article was originally published on Hotel Tech Report).  Really, another acronym? You might feel as if your mind is already boggled by all the hotel industry terminology that you’re expected to know, but we have some good news about APIs. You likely already use...

read more
6 Strategies for Improving Hotel Customer Retention

6 Strategies for Improving Hotel Customer Retention

The success of those operating in the hotel hospitality industry depends directly on the services they offer their clients. That is why you cannot afford to overlook this fact as a hotel owner. You also need to note that guest expectations are quite high, and for that...

read more


For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.

Take advantage of our pioneering expertise!

PCI-DSS official seal

100 Colony Square
1175 Peachtree St. NE
Atlanta, GA 30361

protel GLOBAL HQ

Europaplatz 8
44269 Dortmund

Great news

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You can unsubscribe at any time using the link in the email footer.

Privacy Agreement

protel Relationship

Great! Check your mail in 2 mins...

Newsletter abonnieren

Tragen Sie sich in unsere Mailingliste ein, um die neuesten Nachrichten und Updates von unserem Team zu erhalten.

Sie können den Newsletter jederzeit über den Link in der Fußzeile wieder abbestellen.


Beziehung zum protel

Great! Check your mail in 2 mins...