On-Premise Hotel PMS

protel’s On-Premise Hotel PMS (Property Management System) has been designed so that it can assist the hotel with improving the overall guest experience. Staff and management spend less time inputting data due to protel’s simple-to-use interface and therefore have more time to focus on ensuring their guests are taken care of.

Key On-Premise Hotel PMS Features and Functionalities

Billing and Invoicing

  • One-click access to post charges, print invoices and make payments
  • Currency exchange and exchange-rate features 
  • Invoice generation and history 
  • Quick post function for guests, non-stay guests or passerbys
  • Accounts receivable for incoming payments

Sales and Marketing Module

  • Sales activity manager
  • Sales Contacts for Groups and Events (Role and Location Based)
  • Sales revenue (revenue produced – negotiated revenue/room nights)
  • Sales data (marketing codes, segments, sales branches, potential, contract types, function, source, region)


  • Comprehensive maintenance schedule
  • Actual vs estimated cost analysis 
  • Ticketing system 
  • Job time tracker

Front Desk

  • Check guests in and out 
  • Lookup a profile
  • Make a reservation 
  • Change a guest’s room 

Reporting and Analytics

  • More than 12 thousand different reports 
  • protel can fully customize reports according to your needs
  • Speciality reporting for MICE
  • Easy to read and analyze
  • Easy to export to Excel


  • Easy interface and booking process
  • Effortless payment procedure 
  • Information organized logically 
  • Toggle between checked in, no show, mobile check-In and loads of others with a single click


  • Dashboard with vital information
  • Point system to split the housekeeping report into different sections 
  • Lost and found

Banqueting Module

  • Efficiently manage all types of events, large or small
  • Easily organize rooms and equipment
  • Reserve rooms simultaneously
  • Streamline cross-departmental collaboration
  • Book accommodation and banquet services collectively
  • Create and integrate illustrative room-plans with the greatest of ease

Additional Features

  • Voucher sales module
  • Complex rate structure
  • Commission handling
  • Profile match & merge
  • Mailing expert (to create mailing lists according to specific profile criteria)

protel for iPad

  • Mobile workstation – For specific tasks and functionality
  • Provides most of the classic front desk functions
  • Can be used as a “floating workstation” during peak demand periods
  • Quick check-in per QR Code
  • Active lists: Arrival, in-house, housekeeping, etc.
  • Reporting: Manager reports, controlling, and more…

protel Marketplace

  • Revenue analytics
  • Customer relationship analytics
  • Business information integrations
  • Channel management systems 
  • PBX with analytics features 
  • Point of sale systems 
  • and over 1,000 other useful integrations

protel Customer  Stories

“Since we started working with protel we have been delighted with both the service and the product.”







Raj Patel

Hotel Owner, Best Western Olde Maritim

“When directly comparing to the competition, the protel hotel system is definitely my absolute favorite!”
Timm Backhaus

General Manager, GHOTEL hotel & living

‘’protel PMS perfectly suits our needs and demands. protel guarantees smooth processes and solid reliability.’’


Heiko Fuhlendorf

Owner, Heikotel

“protel helped us to decrease the night audit from 4-5 hours to just 30 minutes.”
Alvida Surpia-Jones

General Manager, Coconut Hotel


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