Overview

A Digital Assistant for Hotel Reservation Agents via an Outlook or Gmail Add-in

HERA is a Digital Assistant that helps reduce the time it takes for hotel reservation agents to answer Emails by up to 70% while helping increase conversion with more compelling offers that can be booked securely. HERA automatically reads the incoming Emails so that when the Res Agent opens the Email, all the relevant available offers are automatically displayed.

HERA can also help agents create a booking in Protel directly from Outlook (or other supported Email Client) for example for corporate bookings or for channel partners without an integration that would otherwise need to manually added. With the deep Protel connectivity, HERA can help agents cancel or modify bookings as well as automatically posting deposits to the folio. Or if it’s just a question, HERA suggests and answers the Agent can easily approve or adjust if needed.

Included in HERA is a robust Email reporting solution which allows you to track your email volume and performance.

Supported Email Clients:
Outlook 2013 and newer
MS Dynamics CRM
Gmail
HCL Notes (formerly IBM Notes, formerly Lotus Notes)