HT Score ⓘ
Guest relationship management platform that drives revenue and guest satisfaction with the smart use of data.
LoungeUp is an ultra-personalised guest relationship management platform designed for tourist accommodation providers toincrease their revenue (€10 additional revenue per customer), improve their guest satisfaction and guest knowledge.
This platform allows hoteliers to manage interaction with guests across all communication channels (emails / SMS / guest portal / chat / push notifications...) in order to unify the relationship and personalise guests’ experience.
Additionally, LoungeUp centralises guest data from PMS ,social networks ,online reputation and SMS / email / chat conversations, this provides hotel owners with enhanced guest records and an ultra-fast search engine , which allows you to customise marketing actions according to each guest profile.
Throughout the stay, guest interactions are automated and cleverly personalised . Depending on guest preferences , the hotel offers additional services before the stay, this increases additional income (€10 per client).
Administrative formalities are facilitated with check-in forms to be completed before arrival, and pre-filled police forms ready upon the day of arrival.
Throughout the stay, the hotel proposes tourist recommendations and services , providing guests with a portable travel guide . After the stay, loyalty actions are more relevant and effective thanks to a unified and enriched guest file
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