Aperçu

aleno helps hotels to know their restaurant visitors even better and deliver a superior guest experience.

aleno is the cutting-edge reservation management system for restaurants. It allows to automate administrative tasks along the whole guest journey.
The software is trusted by innovative and successful hotels including famous 5* Hotels, e.g. Widder Hotel in Zürich, Kulm Hotel in St. Moritz, Red Bull and Tauroa Group in Austria.

Description of key features

• Automation: Automate reservations, reportings and review management.
• Customization: Use your own colors, logo and tone of voice.
• Utilization optimization: No-show avoidance measures, easy management of double seatings and AI-based table assignment.
• Segmentation: Guest tag system for the right target group approach.
• Free Support: Our team is with you every step of the way.

Key results

• Reduce No Show rate to less than 1%
• Save up to 7 hours per week
• Up to 40% more online reservations

Integration with Protel

With the integration of aleno in the PMS, contact and booking information of your restaurant guests will be two-way-synced with Protel. Restaurant only guests are no longer a black box and become addressable for targeted marketing activities. And restaurant staff has all the needed information from hotel guests for perfect service.