Aperçu

Smart Host is commited to using guest data profitably for the hotel industry. We help you turn first-time visitors into loyal regulars. Moreover, we are so convinced of our product that we offer a guarantee of success.

The CRM processes data from the hotel program, enhances existing guest profiles with insights from Smart Host pre- and post-stay surveys and then suggests induvidual newsletter-campaigns using those profile information.

The campaigns are aligned to preferences and booking behavior of the recipients and can be additionally adapted. The software is self-explanatory and manageable even for frequently changing staff. Each customer is assigned a success manager, accompaning them throughout the entire collaboration to ensure every campaign is successful. This is why Smart Host is the market leader for CRM systems in the Austrian vacation hotel industry.

Smart Host also offers the offer management system CONNECT, optimizing the response to booking requests. With CONNECT, hotels can create individual offers in just a few minutes using various themed templates, including suitable upselling options. These are sent to the guest in form of a visually appealing, optimized mini-website in the hotel design.

The result: Smart Host customers have significantly more bookings with the same number of inquiries.

For more information feel free to visit our website.