protel Intégrations


NextGuest CRM

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NextGuest CRM

With the NextGuest CRM your guest data, one of your hotel’s most precious assets, is put to good use to engage guests before, during and after their stay, to fuel loyalty throughout the customer lifetime journey, and to acquire new “best” guests. Our solutions which combine over 20 years of hospitality experience, break down the data silos to provide you with a comprehensive 360° view of your guest. With deep knowledge of your guests and their behaviour, also on social media, you own the conversation with the customer from the moment the booking is made, nurture the experience with marketing automation, and retain your best guests by showing them how much you value their business. At each step of the customer journey - before, during and after their stay - NextGuest CRM ensures that your guests receive the most targeted, dynamic and relevant communication and help you reach and retain your best guests to increase direct bookings and to achieve lower distribution costs.

Protel appstore Input NextGuest for ITB 2018

NextGuest – Innovating the digital communication throughout the guest journey
Engage guests from the moment the booking is made, enhance their experience while on property, and inspire them to book another stay. NextGuest helps you to reach and retain your best guests to increase direct bookings and to achieve lower distribution costs.

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NextGuest – Innovating the digital communication throughout the guest journey
NextGuest provides hoteliers with everything they need to thrive in the digital world, with bespoke technology solutions developed to meet the needs of luxury hotel clients coupled with elegant design capabilities that bring brands to life. We marry the power of data with brand discovery to uncover unique strategies that apply to everything from website design, content marketing, CRM, and more, helping the world’s top hotel brands maximize ROI as they acquire, convert, and retain guests throughout the travel planning journey. While each of our services is available on its own, the integrated technologies, marketing, and consulting offerings work together to increase digital engagement and generate revenue for hoteliers, allowing them to focus on what matters most — serving their guests

Part of NextGuest TECHNOLOGIES, the former HEBS Digital and Serenata CRM combine to provide the most comprehensive Hotel CRM Suite today and are the creators of the hospitality industry’s first Fully-Integrated 360-Degree Guest Engagement & Acquisition Platform.

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All further details for this integration are available here .

× HotelTechScore and ratings are provided by HotelTechReport.

HotelTechScore is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

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