HT Score ⓘ
Customer Alliance helps companies, independent hotels and international chains worldwide to generate more reviews, increase their reputation score and automate the communication with their customers.
Automated messages and questionnaires ensure a meaningful communication along the entire customer journey and provide valuable feedback to optimize internal processes. Advanced review analysis tools help to truly understand the reviews, whilst keeping an eye on the performance of competitors. To take full control of your online visibility, guest ratings can be integrated into the website and distributed across the industry's leading review portals.
Generate more reviews
- Distribute customer ratings to leading review portals such as TripAdvisor, Google or HolidayCheck
- Increase visibility on the internet and use the Customer Alliance widget and certificate to integrate reviews on your website and display the average rating score
Increase you reputation score
- Comment on reviews and let your guests and prospective guests know that you appreciate their feedback
- Collect valuable feedback with a customizable post-stay survey
- Use competitor benchmarking to keep an eye on the performance of your competitors and compare yourself to other hotels in your region
- Set up targets for your property or your chain to track your performance and compare your different units
Automate Customer Communication
- Communicate with your guests at all stages of their journey
- Run flexible multi-channel satisfaction surveys ensure capturing valuable customer feedback
- Increase your sales due to integrated, intelligent upselling solutions along the customer journey
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