Empower Your Hotel with a Modern Front Desk System

Quick and easy access to key hotel functions such as check-in, check out, room plan, etc. is imperative to an intuitive front desk feature on any PMS (property management system). protel Air has optimised these features with the hotelier in mind.

Key Hotel Front Desk Features


  • Fast access check-in button to speed up check-in time
  • Clear and easy to view list of all arrivals  
  • A check-in wizard ensures all important details are captured 
  • All relevant information at a glance 
  • Credit card details will be authorised and tokenized as part of check-in 


  • Single check out button on home screen
  • Easy to alter invoice recipient 
  • Split invoices and post charges with one click
  • Invoices in multiple languages 
  • Customizable invoice templates

Room Plan

  • Overview of your hotel
  • Make quick reservations for several room types at once 
  • Colour coded for ease of reference 
  • Room status overview
  • View multiple time periods 
  • Multiple filters 
  • Drag and drop functionality for moving and/or extending reservations 

Room Type Plan

  • Overview of availability
  • Make several reservations at once 
  • Colour coded occupancy levels for ease of reference 
  • Make group reservations
  • Group booking data can be processed together and services can be paid accordingly

Bookings and Reservations

  • Quick access “new reservation” button
  • Make multiple reservations or group bookings with ease
  • Shopping cart function to make bookings for several room types at a time 
  • Snooze function with reminders for incomplete reservations
  • Send confirmation letters with one click

ID and Passport Scanner 

  • Contactless. The guest just holds up their ID or passport to the hotel camera 

  • Accurate: All the information is automatically captured 

  • Safe: SSL Certificate and the document never has to leave the guests side

  • Efficient. No more transcribing and no more pit checks. Just happy guests

protel Hotel Customer Stories

“protel SPE allows us to perform efficient cost-saving operations – it also allows us to increase our annual sales.”

Alexandru Negrut
Front Office Manager Best Western Hotel Sibiu, Romania

ghotel text

“When directly comparing to the competition, the protel hotel system is definitely my absolute favorite!”

Timm Backhaus
General Manager, GHOTEL hotel & living, Bochum, Germany

zeus international

‘’protel PMS perfectly suits our needs and demands. protel guarantees smooth processes and solid reliability.’’

Heiko Fuhlendorf
Heikotel, Germany

grecotel logo

“By switching to protel, we’re excited to have a more robust system that gives us the flexibility and maximize properties potential.’’

May Cabauatan
Director Of Revenue Management
Coconut Waikiki Hotel, USA

Hotel PMS: Cloud vs. On-Premise

Hotel PMS: Cloud vs. On-Premise

Working in the hospitality industry, you will understand the importance of a property management system (PMS). Whether you are using the cloud-based or an on-premise option, a PMS is the beating heart of your hotel operations. It connects you with your guests, manages...

read more
Prepare Your Hotel For A Booking BOOM after COVID-19!

Prepare Your Hotel For A Booking BOOM after COVID-19!

For the past few weeks, the COVID-19 pandemic has people quarantined in their homes to avoid contracting and spreading illness. Though this has been a stressful time for the citizens of the world, the end is in sight, with cases expected to taper off this summer. No...

read more
What is an API and How Do They Work in the Hotel Industry?

What is an API and How Do They Work in the Hotel Industry?

(This article was originally published on Hotel Tech Report).  Really, another acronym? You might feel as if your mind is already boggled by all the hotel industry terminology that you’re expected to know, but we have some good news about APIs. You likely already use...

read more


What is a hotel PMS and why do you need one?

A property management system (PMS) is a set of solutions that hoteliers use to manage their day-to-day hotel operations activities such as reservations, front deskhousekeepingmaintenancebilling and invoicinganalytics and reporting.

What are the key benefits of the front desk system?

Quick and easy access to key hotel functions such as check-in, check out, room plan, etc. is imperative to an intuitive front desk feature on any PMS (property management system).Find out more about protel Front Desk

Why does every hotel need a modern front desk system?

Modern front desk systems are important as they are fast, they help to capture data quickly and accurately, they reduce admin giving your reception staff more time to delight your guests. Discover protel Front Desk

What is protel hotelsoftware?

protel’s (PMS) hotel property management system is the one-stop-shop for everything you need to run your single or multi-property business successfully.

Do you want to request a PMS demo?


For over 25 years,
our vision has always been to provide the technology ecosystem for the global hotel industry.

Take advantage of our pioneering expertise!

PCI-DSS official seal

100 Colony Square
1175 Peachtree St. NE
Atlanta, GA 30361

protel GLOBAL HQ

Europaplatz 8
44269 Dortmund

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You can unsubscribe at any time using the link in the email footer.

Privacy Agreement

Great! Check your mail in 2 mins...

Newsletter abonnieren

Tragen Sie sich in unsere Mailingliste ein, um die neuesten Nachrichten und Updates von unserem Team zu erhalten.

Sie können den Newsletter jederzeit über den Link in der Fußzeile wieder abbestellen.


Great! Check your mail in 2 mins...