protel Air Data Security Features

protel Air has multi-level data security, backup, and protection features that enable hoteliers to sleep easy knowing that their hotel technology infrastructure, and most importantly their guest data, is protected from corruption, compromise, and loss.

Security Features Available in protel Air

Cloud Storage

  • protel Air’s data is managed in Amazon’s AWS Aurora RDS, which has been built to meet the requirements of the most security-sensitive organizations on earth
  • Every single database is replicated in two data centers in two different time zones, making disaster recovery quick and simple
  • protel Air also provides a rolling 25 days of full backup, with archive logs for every database

Personal Data

  • Mandatory guest privacy restrictions are built-in, making it easy for staff and guests to comply with security standards 
  • Electronic copies of guest data are available, to authorized users, at any time
  • Auto-anonymization of guest profiles ensures essential data can be used for statistics without breaching data protection laws

PCI-DSS (Credit/Payment Card Data Management)

  • The booking system follows a logical pattern making it more intuitive for the user 
  • One-click navigation between various booking statuses 
  • Capable of processing multiple payment methods and currencies

General Data Protection Regulations

  • protel Air is fully redundant to prevent any disruption of system operations in the case of a technical failure or disaster
  • Disaster recovery tests are executed quarterly, server-side, so hotels are in no way impacted
  • These tests are based on best practices taken from industry experts

Database Back-up

  • The protel Tokenizer encrypts all guest credit card data via its fail-safe, high-security, certified server 
  • This service provides any connected hotels the ability to pass a low-cost PCI DSS, SAQ-C, or C-VT assessment, and ensures compliance with the latest data security standards
  • All incoming unencrypted credit card data (WBE/IDS/GDS etc.) is  automatically encrypted on-the-fly before being stored in any database

Other Technical Specifications and Certifications

  • ISO 27001 (Information Security Management) enables your hotel, via protel Air, to manage the security of assets such as financial information, intellectual property, employee details, and information entrusted by third parties 
  • PCI DSS 3.x certified to store, process, or transmit cardholder data
  • For more details, visit Amazon Web Services’ Compliance Resource page

protel Hotel Customer Stories

“Since we started working with protel we have been delighted with both the service and the product.”







Raj Patel

Hotel Owner, Best Western Olde Maritim

“When directly comparing to the competition, the protel hotel system is definitely my absolute favorite!”
Timm Backhaus

General Manager, GHOTEL hotel & living

‘’protel PMS perfectly suits our needs and demands. protel guarantees smooth processes and solid reliability.’’


Heiko Fuhlendorf

Owner, Heikotel

“protel helped us to decrease the night audit from 4-5 hours to just 30 minutes.”
Alvida Surpia-Jones

General Manager, Coconut Hotel



What is a hotel PMS and why do you need one?

A property management system (PMS) is a set of solutions that hoteliers use to manage their day-to-day hotel operations activities such as reservations, front deskhousekeepingmaintenancebilling and invoicinganalytics and reporting.

Do you want to request a PMS demo?

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