The preferred daily partner for over 14,000 hotels worldwide.

We are Planet – Together with leading software and payment companies protel Hotelsoftware, Hoist Group, Planet, Proximis and Datatrans, we are now a single software and payments solution that helps you provide the greatest guest experience.


Hotel PMS

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments. Billing and invoicing functions to help keep track of every transaction. That, and much more – either in the Cloud or the On-Premise version.


360° Conference and Event Management

Detailed planning is the basis for event perfection, and with protel MICE, hotels have all-round coverage of every single aspect. From the first call the customer makes, through the booking process, through every detail that is hashed out on the day, to when the last cent is paid into the hotel’s account.


  • Overview Dashboard
  • Allotments
  • Event Scheduling
  • Event Planning
  • Event Controlling

A Powerful Commission-Free Booking Engine

protel’s Booking Engine enables hotels to customize the look and feel of their booking engine to their exact needs, creating an unforgettable guest-experience well before the guest has even arrived.


  • In synch with the PMS
  • Upselling Capabilities
  • Prominent CTA Buttons
  • Safe and Secure

Mobile App for Guests & Staff

protel Voyager is an award-winning app that offers hotels & hotel groups an easy way to publish their own branded app, directly powered by the protel PMS.


  • Delivers Superior Guest Communication
  • Digital Concierge
  • Check-in/check-out
  • Open API-Access for full customization
  • Upselling – Increase Revenue

protel Integrations

1,000+ productivity-boosting integrations!

This is where the hotel technology market meets and trades. Buyers and developers are equally at home. Newest hotel-friendly Apps meet tech-friendly hotels. 

Offering ready-to-deploy technologies, instantly – just like any online App-Store. And, just like a real App-Store, the Marketplace is seamlessly integrated into the protel technology stack, allowing fast integration at the click of a mouse.

potel marketplace

Customer Stories

“Since we started working with protel, we have been delighted with both the service and the product.”







Raj Patel

Hotel Owner, Best Western Olde Maritim

“When directly comparing to the competition, the protel hotel system is definitely my absolute favorite!”
Timm Backhaus

General Manager, GHOTEL hotel & living

‘’protel PMS perfectly suits our needs and demands. protel guarantees smooth processes and solid reliability.’’


Heiko Fuhlendorf

Owner, Heikotel

“protel was able to perform the switch during the day, just like that. Fast, easy and efficient.”

Alvida Surpia-Jones

General Manager, Coconut Hotel

protel & AWS Partnership

protel PMS is hosted by the #1 cloud service provider in the world, Amazon AWS, as standard. Reliable, scalable, and secure. Due to the native cloud design & architecture, protel can provide regular background upgrades every two weeks. Without any operational interruptions, the latest features are delivered instantly to all customers. 

The AWS partnership allows protel and Amazon to test concepts and prototypes thoroughly, ensuring the combined hotel technology product is as good as it can get. This working partnership develops solutions that perfectly fit the specific needs of hotel customers and technology partners worldwide.

#1 Global Hospitality Support

Software is… software. From training through to troubleshooting, it’s the people behind the software that get the real job done. From hotel staff, to managers, through to support engineers and trainers – it’s always good to talk. 

Global support is packed into every product protel rolls out. Industry expertise, product knowledge, and technical excellence are combined with an open ear and useful advice in the local language. Hotels running on protel are never left in the dark.

protel support


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