Xn Hotel Systems implements protel PMS at Cheval Residences

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Cheval Residences offers a collection of London’s most desirable addresses, located in some of its most sought-after neighbourhoods. Each residence has its own individual style, yet all share the same ethos and levels of service rarely enjoyed outside the world’s finest hotels. The company has six 5 Star properties based in Central London, with a portfolio of nearly 300 Apartments, Penthouses, Townhouses and Mewshouses situated in some of the most sought after neighbourhoods; Kensington, Knightsbridge, Chelsea and The City of London.

Cheval Residences: London’s leading luxury serviced apartment operator

In late 2011, Cheval’s management team, led by Director George Westwell FIH, engaged PKF Business Consulting (PKF) to assist them in evaluating and selecting a Property Management System (PMS) for the operational management of their business operations. The main objective was to replace the existing software with a more suitable solution that encompassed Cheval’s business model, whilst also providing flexibility for the future.

As a fast thinking, customer focused and mobile organisation, Cheval sought to mirror this in their choice of vendor and solution. By undergoing an intensive tender process, facilitated by PKF, including detailed business requirement documents, in-depth functionality specifications and mutual presentations, a longlist of six vendors was reduced to two potential partners before Xn Hotel Systems was appointed in November 2011 to implement protel Multi-Property Edition (MPE).

Central to this decision were Xn’s understanding of Cheval Residence’s operational processes and their ability to customise the protel system to suit. Xn has significant experience in the serviced apartment/long stay sector and this was to prove crucial in the subsequent rollout of the system to the 6 properties during the first quarter of 2012, where a number of unique workflow and operational processes have been accommodated through bespoke routines and reports.

“We were impressed with Xn’s attention to detail, both in their response to our tender and the subsequent presentations to our team”, stated George Westwell. “We independently approached a number of Xn customers and were encouraged by the feedback we received in relation to both product and service ethos. Post-implementation, we continue to witness prompt service, flexibility and a complete willingness to work with us on the remaining functionality requests. Ultimately, the protel system has streamlined our processes, saving considerable manual effort and also providing tangible benefits in customer service delivery.”

Further information

• protel MPE
• XN Hotel Systems
• Cheval Residences