Knowledge is the cornerstone of precise service. Only those who know what is happening can make informed decisions and react in a timely manner. protel offers this knowledge in real-time by means of an information center integrated into the software. Everyone in the hotel has quick and easy access to information about events and can get in touch with other employees. News can easily be exchanged with the front office, back office, housekeeping, and even with the guest. Offering the guest prompt and precise service is the target at all times.
The first impression is best made by the hotel through its website even before the guest books a room. The new online booking engines, protel WBE 5 and protel Air MICE WBE, offer a wide array of direct marketing possibilities on the hotel’s website, such as: hotel or event room selection using 3D images, additional features, services, product sales not requiring a reservation, and specials for regulars and company guests, just to name a few. protel Voyager, the app for the guest, seamlessly builds on these many options. From the reservation through to check-out, it allows the guest to personally design their stay at the hotel. protel Voyager enables them to book services independently, contact the hotel whenever necessary, and finally pay the bill and check out.
Smart phones, tablets, and internet access throughout the hotel have changed the ways in which hotel software is applied. A few years ago, stress was mainly put on managing room reservations. Today’s solutions, however, encompass all of the functions and processes which are part of everyday work in a hotel. This includes the increasing desire of guests to design their own hotel experience. protel’s software solutions accompany the entire guest journey cycle. Combining tailored modules and apps for each phase of the guest’s stay, protel offers all of the advantages of a seamlessly integrated solution cut from one cloth.
protel will present the resulting possibilities and how they can be applied in the hotel (hall 8.1, booth 103).