According to Gareth Davey, managing director of never@home, no other management system was able to support their needs.The traditional backpacker as we know it has transformed to a trendy, design-focussed, affordable accommodation option. Davey has 17 years experience in the hospitality industry. He believes that the needs and operations of backpackers are significantly different from those of traditional hotels. Gareth says that it has been surprising that hospitality service providers have been slow on the uptake in servicing the backpacker market. 

Although the hostel has 48 rooms, it has 230 beds to sell, and the challenge they experienced was that they were unable to split up the room into individual rates per bed. protel hotelsoftware took up the issue and developed a solution on the booking engine that allows for per-bed reservations. “protel have come to the rescue and implemented a booking system where guests can book online and select from various options, including private rooms to an 8-bed share. It has been a life-saver,” says Davey, who adds that no other management system was able to support their needs. 

Meeting the call of revenue managers too, the system also calculates the best available rate (BAR) and posts that via their live web-based booking engine. — “There’s a new kid on the accommodation block and hoteliers and hospitality industry suppliers should start taking notice.” That’s according to Ian Lumsden, general manager of protel’s business partner in South Africa, Ankerdata. Lumsden is sure, that as a market, backpacker accommodation suppliers, are poised for exponential growth. ”Call them what you like, hostels, flashpackers, poshpackers, this new breed of accommodation is hitting the mark.“


never@home – International Design Hostels is the next generation of hostel accommodation. Situated near the Cape Town Stadium and a 5 minute walk to the famous V&A Waterfront, it is one of the biggest, hippest and most modern hostels in Cape Town, South Africa. never@home have plans to expand through the typical backpacker guest journey and are investigating options in Johannesburg, which services the Kruger National Park, a backpacker favourite, as well as The Garden Route, which is on every international visitor’s must-see list.
Read more at the never@home website.

Ankerdata Pty Ltd. is a quality IT provider focussing on the development, marketing and support of complete platforms for the Hotel, Restaurant and Retail Industries. Ankerdata provides End to End solutions that are designed for complexity reduction and affordability. Head Office and development center are based in Cape Town, South Africa. Ankerdata are the appointed resellers of protel hotel software solutions in Africa.
> Read more at the Ankerdata website.

Image: © never@home